❞ Kourosh Ghaffari was at my side to visualise and critically question our existing organisational structure and working methods. He supported and accompanied me in establishing new processes and a new corporate culture that would enable us to really live our new processes. To do this, he got the employees on board and focused their attention on the processes and on their core tasks and the expectations of their colleagues. He actively supported the employees so that they did not feel isolated and were happy to carry out their tasks. His efforts have led to more satisfaction in our company overall.

❞ The collaboration gave me relief and confidence. The strong feeling of relief I have comes from the fact that the enormous responsibility I shoulder has been levelled to some extent because the staff have started to take responsibility for their own area. I felt an enormous sense of relief because I no longer have to think for everyone, and I am sure that “everyone is on board”. The greater confidence in action comes from the fact that, despite this “Vuca world”, I can recognise our options for action much more clearly. Through the joint work on our processes, the options became clearer and more streamlined, and I now know exactly where I could/must start if times get tougher.

❞ We all worked together in the company to restructure the workflows and define the responsibilities of the various roles – which was good for us employees, as we were able to influence this process and continue to do so.

❞ It is very important to have a review carried out by an external person. All companies, even if they are successful, can make very basic mistakes. For example, they may focus on the sophisticated parts of their business but will leave the simple things not well organised. With Kourosh Ghaffari’s help, we could detect and remove such obstacles on our company’s journey.

❞ We thought our processes were good and textbook. However, through our discussions with Kourosh Ghaffari and his analysis, we realised that things are less optimal than we had thought. He then helped us to find an individual solution that suited us.

❞ Kourosh Ghaffari’s first task was to understand how the company works and how the workflows are organised. Then he found out the weak points, pointed them out and helped us to find solutions to fix these weak points.

❞ We employees have responsibilities and thus create value. These can be abstract or physical. Added value is created when certain knowledge or techniques are applied to ensure that our output becomes even more valuable. Kourosh Ghaffari has provided such added value through his vast experience in process optimisation. He provided us with his knowledge and has given us a valuable insight into his experience. This has helped us grow in a healthy way.

❞ For me personally, the external advice of Kourosh Ghaffari brought several important qualities and impulses to our company. For one thing, he is neutral! It’s a very important quality because, during the process optimisation, he frequently served as a mediator between different employee interests or interest groups. He brings methods and tools that help with implementation. For us, this meant access to a broad knowledge base that has been tested and optimised through his many years of work at various companies. This not only saved time and money, but directly increased the team’s quality of work. Kourosh Ghaffari has many years of experience. This, and the accumulated knowledge, enabled a very fast, targeted transfer of know-how. Even demanding topics were conveyed by him in a clear, vivid manner. When it was necessary to look at certain issues in more depth and from a different perspective, this was always done in a focused manner. He was also able to extract the company’s projects and processes very quickly; this provided us with another perspective on our own work. The employees often no longer have this view on many points due to many years of intensive work: they often know a lot of details and cannot be objective. This is where an external consultant with the above-mentioned skills creates a clear added value: concentration on the essentials. Another very important quality is confidentiality. Kourosh Ghaffari has gained a lot of insight, even into confidential or sensitive areas, through his work in the companies. From my experience and after seeing his knowledge, you can share the intended strategic direction of the company with Kourosh Ghaffari without placing any restrictions.